Introduction
Save Green Energy (“we”, “us”, “our”, “Save Green Energy”) is committed to protecting the privacy and security of personal information of visitors and customers of our website https://savegreenenergy.com.au/ (the “Website”). This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information. By using our Website or providing us with your personal information, you consent to the practices described in this Policy.
1. What Information We Collect
We may collect the following categories of personal information when you interact with our Website or with us:
- Contact details: name, email address, phone number, postal address (if you provide it).
- Enquiry / Service request information: details you submit via contact or service-request forms (e.g. interest in solar packages, heat pumps, rebates, comments).
- Technical and usage data: IP address, browser details, device type, pages visited, time/date of visit (via cookies or analytics tools), if you use the Website.
- Other information you choose to provide: such as additional comments or descriptive information in free-text form when you contact us.
2. How We Collect Information
We collect your personal information through:
- Forms on the Website (e.g. contact form, service package request form).
- Direct communication (e.g. email, phone) if you contact us.
- Automatic or technical collection (e.g. cookies, analytics, server logs) when you browse the Website.
- Third-party integrations or tools (e.g. web-hosting platforms, analytics services), if used.
3. Purposes of Collection and Use
We use the information we collect for the following purposes:
- To respond to your enquiries or service requests (e.g. providing quotes, information about solar packages, heat pumps, rebates).
- To provide, manage, and improve our services and customer experience.
- To send you communications — such as service updates, promotional offers, or newsletters — if you have opted in.
- To operate, analyze, and improve the Website (e.g. traffic analysis, performance monitoring).
- To comply with legal or regulatory obligations, or internal business purposes such as billing, record-keeping, and customer support.
4. Disclosure to Third Parties
We may share your personal information with third-party service providers who assist us in carrying out business operations (e.g. web hosting providers, analytics services, email service providers, payment processors, CRM systems), but only as needed. Where we share data, we will take reasonable steps to ensure that those third parties handle your information securely and only for permitted purposes.
If any disclosure is required by law, or to protect our rights, we may also disclose personal information to law enforcement, regulators, or other authorities.
If our business structure changes (e.g. sale, merger, acquisition), your personal information may be transferred as part of that transaction — with appropriate protections and notice.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, pixels or similar technologies to collect technical and usage data about how you use the Website. This helps us understand Website performance, user behaviour, and improve our services.
You may choose to disable cookies through your browser settings — however, if you do so, some parts of the Website may not function properly.
If you are based outside Australia (or we use third-party tools hosted overseas), we may transfer or store data outside Australia. Where this occurs, we will take reasonable steps to ensure that overseas recipients comply with privacy standards and safeguard your information.
6. Data Storage, Security, and Retention
We take reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, misuse, modification, or disclosure. We store data only as long as needed for the purposes for which it was collected, or to comply with legal or business requirements.
When data is no longer needed, we securely delete, anonymize, or destroy it.
We restrict access to personal information to authorized personnel, and we may use secure servers and encryption or other security measures to protect data in transit or at rest.
7. Access, Correction and Control Over Your Information
If you provide us with your personal information, you have rights to access, correct or update it, or request its deletion. If you wish to review, update or delete your personal information, or discuss how we are using it, you may contact us using the contact details provided below.
If you no longer want to receive marketing communications from us, you can let us know at any time — we will honor your request.
8. Complaints and How to Contact Us
If you have any concerns, questions or complaints about our privacy practices, or believe your personal information has been mishandled, you can contact us at:
- Email: info@savegreenenergy.com.au
- Phone: +61 4908 24225
- Address: 29 Montmorency Avenue, Wollert, VIC 3750, Australia
We will investigate and respond to any complaint promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example, if our practices or legal obligations change). When we do, we will post the updated policy on this Website, and update the “Last updated” date. We encourage you to review this Privacy Policy periodically.
10. Acknowledgement and Acceptance
By using our Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy, and consent to the collection, use, storage and disclosure of your information as described herein.
Why this structure
- Under Australian law (Privacy Act 1988 and the associated Australian Privacy Principles – APPs), a Privacy Policy must clearly state who the organisation is, what personal information is collected and held, how it’s collected, used and disclosed, whether data is transferred overseas, how people can access and correct their information (or complain), and how information is protected.
- This draft also aligns with best practices recommended by privacy-compliance guides: specifying purposes of collection, data storage & retention, use of cookies/tracking, and providing accessible contact details for privacy enquiries/complaints.